Service terms

1. Who supplies the service

CompanyProof is a service of Global Data Intelligence Limited, a company registered in England and Wales under number 09410808. Our registered office is Artisans’ House, 7 Queensbridge, Northampton, Northamptonshire, United Kingdom, NN4 7BF. In these terms, “we”, “us” and “our” mean Global Data Intelligence Limited; “you” means the business customer identified in the account or order.

Contact our support team for contractual, billing or service notices, and our privacy team for data protection matters. Please identify CompanyProof and your account or order. Our registered office may also be used for written notices.

2. Your agreement and eligibility

The service is offered for business and professional use, not personal consumer use. You must be at least 18 and have authority to act for the business. Keep the organisation, contact and billing information in your account accurate.

These terms and the Acceptable Use Policy apply when you accept them at registration or ordering. The Data Processing Agreement forms part of the agreement where we process customer personal data on your behalf. The Privacy Notice explains our own processing and is not consent to marketing.

A signed master agreement or order takes priority for the subjects it expressly covers. Mandatory data-protection law and applicable transfer clauses take priority over conflicting provisions; a signed DPA takes priority on processing matters. Otherwise, the website DPA governs processing, followed by these terms and the Acceptable Use Policy. Product summaries do not change a signed agreement.

3. What the service provides

CompanyProof resolves company identities, retrieves available company records, compares supported assertions, records evidence and can monitor eligible claims. The documentation describes supported inputs, endpoints, verdicts and modules. A test key returns documented sample data; it does not validate a real company.

Fields, source access, entity matching and update frequency vary by company and jurisdiction. An unsupported result means insufficient evidence was returned, not that a statement is false. A verified result relates to the evidence and time of the check; it is not a guarantee that a fact remains current.

The service supplies information to support your workflow. It does not certify that a company or payment is safe, guarantee beneficial ownership, complete every KYB or sanctions obligation, or provide legal, tax, investment or credit advice. Apply appropriate review before making a material decision.

4. Accounts and access

You are responsible for authorised users, account permissions, your applications and webhook destinations. Protect passwords and API keys, use supported authentication, and notify us promptly if access is compromised. Do not put keys in browser code, URLs or public repositories.

Only connect an AI agent or third-party integration you are authorised to use. Your chosen agent or destination may receive the queries and results you send through it and is governed by its own terms and privacy practices. Revoking a connection stops future access but does not retrieve copies already received.

5. Prices, renewals, credits and payment

The plan, currency, fees, billing period and included allowance shown at checkout or in your order form your commercial terms. Self-service paid subscriptions are billed monthly in advance through Stripe and renew until cancelled. Applicable taxes are identified at checkout or on the invoice. An agreed enterprise schedule may provide different terms.

Live access is granted after successful payment verification and, where you purchased before registration, secure assignment of the purchase to your account. Use the purchase-claim process and the relevant checkout email. A payment return page alone does not establish an entitlement.

Credits measure the usage specified in the documentation, including accepted claim checks, supported API operations and eligible monitoring rechecks. Allowances apply to the applicable billing or evaluation period; unused recurring allowances do not roll over unless your order expressly says otherwise. Credits have no cash value and cannot be transferred between customers.

Self-service plans do not add automatic overage charges: affected operations stop when the allowance is exhausted. Rate limits apply separately. A request that completes with an unsupported result may still use credits; an error before a verification result is produced is handled under the documented reservation and release rules.

We may suspend paid features if a payment is overdue, reversed or disputed, subject to any applicable grace period and mandatory rights. Contact us about a billing error with the invoice or payment reference; do not send full card details. We will investigate and correct a confirmed duplicate or incorrect charge.

One-time implementation, pilot or custom-data fees must be described in a separate order, including deliverables and any refund terms. They are not a recurring subscription unless expressly stated.

6. Cancellation, refunds and plan changes

Cancel renewal through the billing dashboard and hosted customer portal. If the portal is unavailable, send a clear cancellation request to our support team before renewal, identifying the account. We will action it and confirm the effective date. Cancellation normally takes effect at the end of the paid period, with access continuing until then unless another suspension ground applies.

Except where an order or mandatory law provides otherwise, cancellation does not refund the current subscription period or unused credits. We refund confirmed billing errors and any amount owed under these terms or applicable law. Contact us if paid access cannot be activated or the service materially fails to meet the agreement.

If we end a prepaid service for convenience, or you terminate for our material breach that remains unremedied after the notice period below, we will refund the unused prepaid portion of the affected service. Refunds are ordinarily returned to the original payment method.

An upgrade, downgrade or additional purchase takes effect as stated in the checkout or billing portal, including any prorated charge or credit. We will give at least 30 days’ notice before increasing recurring fees; increases apply to a future renewal, and you may cancel before they take effect.

The service is intended for business customers. Nothing here removes any non-excludable consumer right if consumer law nevertheless applies. We do not treat registration, browsing or payment alone as a waiver of a statutory cancellation right.

7. Your information and rights to use output

You retain rights in the text, claims, documents and other material you submit (“Customer Content”). You grant us a non-exclusive right to process that content only as needed to deliver, secure and support the service and comply with law, subject to the DPA where applicable. You must have the rights, lawful basis and authority needed to submit it.

We and our licensors retain rights in our software, documentation, data compilation and service content. Your subscription gives your authorised users a non-exclusive, non-transferable right to use the service and its output for the business purposes permitted by your plan or order, including authorised internal API and agent workflows.

You may keep lawfully obtained output for your permitted internal records after the subscription ends, subject to data-protection duties, applicable source restrictions disclosed with the data, and your agreement. Ending a subscription does not give ongoing access or a right to refresh the data.

Resale, onward distribution, customer-facing data delivery, bulk licensing, white-labelling and model-training rights require an express written grant. We can agree these rights separately. These restrictions do not prevent use of information you independently and lawfully obtain from a public source.

Preserve source attribution, retrieval dates and relevant limitations when sharing an authorised report. Do not present sample data as live evidence or remove qualifications in a way that misrepresents a result. We do not gain a general-purpose model-training licence to Customer Content through these terms.

8. Confidentiality and data protection

Each party must protect the other’s non-public business, technical and customer information with reasonable care, use it only for the agreement, and disclose it only to people and providers who need it and are bound by confidentiality duties. This does not cover information lawfully known already, independently developed, received lawfully without restriction, or made public without breach.

A party may disclose information where law requires it, giving prior notice where lawful and disclosing only what is required. Confidentiality duties survive termination while the information remains confidential.

The Privacy Notice governs our processing as an independent controller. The DPA governs personal data processed on your documented instructions. Do not submit passwords, payment card details, unrelated sensitive personal data or material you are not authorised to provide.

9. Monitoring and external systems

Monitoring applies only to supported live claims while monitoring is enabled and your account has the relevant access and allowance. A source change, source outage or missing field can affect the result and the time a change is detected. Monitoring is not a real-time guarantee.

Webhooks may be delayed, retried or duplicated. Secure the receiving endpoint, verify signatures, handle duplicate events and inspect delivery history. Your systems remain responsible for applying changes and deciding whether to reopen a review.

Third-party registries, authentication providers, payment services and customer-selected integrations have their own availability and access conditions. We remain responsible for our obligations under the agreement, including applicable duties for our subprocessors.

10. Service standard and support

We will provide the service with reasonable care and skill and materially in accordance with the agreed documentation. Notify us promptly of a reproducible defect; we will investigate and use reasonable efforts to correct it or provide a workaround.

Any guaranteed availability, response time, recovery objective, service credit or dedicated support commitment must be set out in an agreed service schedule. We do not promise uninterrupted access, exhaustive coverage or error-free third-party records.

We may maintain or improve the service and correct security issues. We will use reasonable efforts to give notice of a change that materially affects an active integration and offer a reasonable transition period, except where urgent security or legal action is necessary.

11. Suspension and termination

We may restrict access proportionately where necessary to address a credible security incident, unlawful use, non-payment, a breach of the Acceptable Use Policy or a binding legal requirement. Where practicable, we will explain the reason and give an opportunity to remedy it. Contact our support team to request a review.

Either party may terminate for a material breach that is not remedied within 30 days after written notice describing the breach, or immediately where it cannot lawfully or reasonably be remedied. We may discontinue a service on at least 30 days’ notice, subject to any longer committed term and the refund provisions above.

After termination, access, API calls and monitoring stop. Arrange export of records you need and request return or deletion of customer personal data under the DPA. We may retain records required by law or for a substantiated legal claim, subject to restricted use. Accrued payment rights, confidentiality, data-protection obligations, liability provisions and permitted retained-data rights survive as appropriate.

12. Liability

Nothing in the agreement excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nothing limits a data subject’s rights or a regulator’s powers under applicable law.

Subject to the preceding paragraph and any agreed enterprise terms, neither party is liable to the other for indirect or consequential loss, or loss of profit, revenue, anticipated savings or business opportunity arising from the service.

Subject to those exceptions, each party’s aggregate liability arising out of or in connection with the service in a twelve-month period is limited to the fees paid or payable for the affected service in the twelve months preceding the event giving rise to the claim. For a service provided entirely free, the limit is US$100.

These limits apply to the extent lawful and reasonable, whether the claim arises in contract, negligence or otherwise. They do not extinguish an obligation to pay agreed fees or a refund expressly due. A separate signed agreement may specify different caps or remedies.

13. Changes, notices and general provisions

We will identify the current version and date of these terms. Material adverse changes for an existing subscription will be notified by email or a prominent account notice at least 30 days before they take effect, unless an earlier change is required by law or to address an urgent security risk. Changes do not retroactively reduce rights accrued under an existing order. You may cancel before a prospective change takes effect.

We may send service and contract notices to the account’s current email address. Keep it updated. Notices to us should identify CompanyProof and be sent to our support team or our registered office. Marketing preferences do not prevent essential account or legal notices.

Neither party is responsible for a failure caused by circumstances beyond its reasonable control, provided it takes reasonable steps to reduce the effect; this does not excuse fees already due. If the affected prepaid service cannot resume within 30 days, either party may terminate that service and the unused prepaid portion will be refunded.

You may not transfer your agreement without our written consent, not to be unreasonably withheld. We may transfer it with a business reorganisation or sale if your rights are not materially reduced and the successor assumes our obligations. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder continues so far as lawful. No third party has contractual enforcement rights except where applicable data-protection terms or law expressly provide them.

14. Governing law and disputes

Unless a signed agreement provides otherwise, the agreement is governed by the law of England and Wales and its courts have exclusive jurisdiction, subject to mandatory rights and the governing provisions of applicable data-transfer clauses.

Before starting proceedings, send a written description of the dispute and the remedy sought to our support team so the parties can attempt a good-faith resolution. This does not prevent urgent protective relief, compliance with a deadline or a complaint to a regulator.